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Keystone Business Alliance

Central PA's LGBT Chamber of Commerce

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Customer Care Specialist

Wednesday, May 17, 2023 7:21 AM | Anonymous

Customer Care Specialist - $18 - $22/hr

Are you a self-starter? Harrisburg Pa company looking to add a Customer Care Specialists to our team. You will be the face of the CLIENTs brand and interact with customers by providing them with exceptional service and support.  In this contact center role, you’ll assist customers with questions to help them make the best purchase decisions, provide product recommendations, samples, pricing and quotes.   

Responsibilities of Customer Care Specialist:

      Support customers that need information prior to placing orders, including demonstrating expertise on products, price quotes, artwork processes, etc

      Work with customers on orders and inquiries placed via phone, email or website, and ensure the best solution for their needs

      Provide post-order support to ensure all customer questions are answered and orders arrive on-time and 100% accurate

      Work in a dynamic contact center to maintain excellent service levels for incoming phone calls, web orders, and online chat

      Responds in a timely manner to customer inquiries and messages and resolves customer concerns promptly and professionally

      Occasionally interacts with suppliers to ensure order accuracy and timeliness

      Continually learn and develop, including other functions in customer- and order-related roles to help support the entire team as needed

Required qualifications and experience of the Customer Care Specialist:

      Previous experience with an emphasis on customer service skills and/or consultative selling. 

      College degree preferred. Bi-lingual in Spanish a plus but not required


Compensation for the Customer Care Specialist:

      CLIENT provides a highly competitive salary based upon experience and achievements

      Additional monthly incentive commission programs

      Hours:  9am – 6pm

Benefits for the Customer Care Specialist:

      401K plan with profit sharing, health, dental, flexible spending account and paid time off.

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Keystone Business Alliance
PO Box 135
Harrisburg, PA 17108-0135

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