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Keystone Business Alliance

Central PA's LGBT Chamber of Commerce

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Job Postings

  • Wednesday, May 17, 2023 7:22 AM | Anonymous
    • Temp-to-Hire; Full-time (day shift hours) Monday – Friday 8am – 5pm



      Job Overview:

      We are looking for Call Center Representatives!  As a Call Center Representative, you will be the main liaison between the company and customers.  This is a great opportunity for those who have customer service experience and enjoy a busy fast-paced office environment.


      Your main goal will be to effectively address caller issues, complaints and inquiries in a timely manner, proving complete and accurate information.

      Paid training is provided – this is an on-site position (no remote positions)


      Responsibilities and Duties:


    • ·      Manage high volume of inbound calls in a timely manner
    • ·      Verify the caller’s information in the database
    • ·      Identify customers’ needs and wants, give your best to clarify information
    • ·      Research every issue and provide accurate information to them
    • ·      Follow company's communication “scripts” 
    • ·      Keep records of all conversations in the call center database in a comprehensible way
    • ·      Meet qualitative and quantitative call targets.
    • Qualifications:


    • ·      Previous call center experience (minimum of 1 year) or experience in a customer support role
    • ·      Strong phone and verbal communication skills
    • ·      Excellent listener
    • ·      Adaptable to different personality types
    • ·      Familiarity with technology
    • ·      Customer focus
    • ·      Ability to multi-task
    • ·      Set priorities
    • ·      Excellent time management skills
    • ·      Adaptable to changes in policy
    • ·      Willingly accept QA feedback and apply suggested correction
    • ·       Associates degree (preferred) or High school degree
    • ·       Able to pass a Criminal Background check
    • ·       Able to pass a drug screen
    • ·       Proven strong attendance and punctuality track record.

  • Wednesday, May 17, 2023 7:22 AM | Anonymous

    Job Title: Computer Operator

    Location: US-MI-Battle Creek

    Must Have- An Active security clearance, US Citizenship, and Sec+ Certification


    We are seeking a Computer Operator to join our team supporting DLA Enterprise Service Delivery in Battle Creek, MI.

    Our Client is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.


    We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.



          Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting.

          Ability to efficiently manage and prioritize a workload of assigned tickets.

          Ability to communicate effectively with peers and leadership in a team-focused environment.

          Ability to seamlessly transition from daily operations to project actions, and vice-versa.

          Ability to receive and accurately follow guidance and SOP’s provided by contract and government leadership.

          Ability to adapt to new situations and policies in the ever-developing technical wor

          Ability to operate a wide variety of system components to include hardware, software, and mass storage technology.

          Ability to operate, under supervision, communications-computer systems, and insall, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software.

          Requires local travel using personal vehicle, company van, cart or other motorized vehicle.


          One (1) year of relevant experience

          Active Secret clearance with IT-II sensitivity

          One of the following active IAT II or III certifications:

          Security+ CE

          CASP+ CE

          CCNA Security





          CCNP Security


          CISSP (or Associate)



          DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1

          Must have the following: valid state driver's license, personal vehicle and proof of insurance




          Establish Focus

          Change Management

          Develop Others

          Oral Communication

          Written Communication

          Interpersonal Awareness

          Build Relationships

          Analytical Thinking

          Conceptual Thinking

          Strategic Thinking

          Technical Expertise


          Foster Innovation

          Results Oriented


          Customer Service


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

          Location: Battle Creek, MI

          Type of environment: Office

          Noise level: Medium

          Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.

          Amount of Travel: at least 10%


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.



    US Citizen

    Secret Clearance



    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


    In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

  • Wednesday, May 17, 2023 7:21 AM | Anonymous

    Customer Care Specialist - $18 - $22/hr

    Are you a self-starter? Harrisburg Pa company looking to add a Customer Care Specialists to our team. You will be the face of the CLIENTs brand and interact with customers by providing them with exceptional service and support.  In this contact center role, you’ll assist customers with questions to help them make the best purchase decisions, provide product recommendations, samples, pricing and quotes.   

    Responsibilities of Customer Care Specialist:

          Support customers that need information prior to placing orders, including demonstrating expertise on products, price quotes, artwork processes, etc

          Work with customers on orders and inquiries placed via phone, email or website, and ensure the best solution for their needs

          Provide post-order support to ensure all customer questions are answered and orders arrive on-time and 100% accurate

          Work in a dynamic contact center to maintain excellent service levels for incoming phone calls, web orders, and online chat

          Responds in a timely manner to customer inquiries and messages and resolves customer concerns promptly and professionally

          Occasionally interacts with suppliers to ensure order accuracy and timeliness

          Continually learn and develop, including other functions in customer- and order-related roles to help support the entire team as needed

    Required qualifications and experience of the Customer Care Specialist:

          Previous experience with an emphasis on customer service skills and/or consultative selling. 

          College degree preferred. Bi-lingual in Spanish a plus but not required


    Compensation for the Customer Care Specialist:

          CLIENT provides a highly competitive salary based upon experience and achievements

          Additional monthly incentive commission programs

          Hours:  9am – 6pm

    Benefits for the Customer Care Specialist:

          401K plan with profit sharing, health, dental, flexible spending account and paid time off.

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Keystone Business Alliance
PO Box 135
Harrisburg, PA 17108-0135

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