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Keystone Business Alliance

Central PA's LGBT Chamber of Commerce

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Call Center Customer Service Representative

Wednesday, May 17, 2023 7:22 AM | Anonymous
  • Temp-to-Hire; Full-time (day shift hours) Monday – Friday 8am – 5pm



    Job Overview:

    We are looking for Call Center Representatives!  As a Call Center Representative, you will be the main liaison between the company and customers.  This is a great opportunity for those who have customer service experience and enjoy a busy fast-paced office environment.


    Your main goal will be to effectively address caller issues, complaints and inquiries in a timely manner, proving complete and accurate information.

    Paid training is provided – this is an on-site position (no remote positions)


    Responsibilities and Duties:


  • ·      Manage high volume of inbound calls in a timely manner
  • ·      Verify the caller’s information in the database
  • ·      Identify customers’ needs and wants, give your best to clarify information
  • ·      Research every issue and provide accurate information to them
  • ·      Follow company's communication “scripts” 
  • ·      Keep records of all conversations in the call center database in a comprehensible way
  • ·      Meet qualitative and quantitative call targets.
  • Qualifications:


  • ·      Previous call center experience (minimum of 1 year) or experience in a customer support role
  • ·      Strong phone and verbal communication skills
  • ·      Excellent listener
  • ·      Adaptable to different personality types
  • ·      Familiarity with technology
  • ·      Customer focus
  • ·      Ability to multi-task
  • ·      Set priorities
  • ·      Excellent time management skills
  • ·      Adaptable to changes in policy
  • ·      Willingly accept QA feedback and apply suggested correction
  • ·       Associates degree (preferred) or High school degree
  • ·       Able to pass a Criminal Background check
  • ·       Able to pass a drug screen
  • ·       Proven strong attendance and punctuality track record.

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Keystone Business Alliance
PO Box 135
Harrisburg, PA 17108-0135

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