Log in
Keystone Business Alliance

Central PA's LGBT Chamber of Commerce

Log in

Customer Service Coordinator

Tuesday, July 11, 2023 7:14 AM | Anonymous

Work Location: Harrisburg, PA 

 Division: Homeownership Programs 

 Reports to: Director of Homeownership 

 Pay Grade: $20-23/hr 


Job Purpose: Providing administrative support to the Business Development unit and assist division customers with excellent customer service.  


Duties and Responsibilities: 


 1. Employee will be required to work at the physical location of the Harrisburg, PA office during scheduled business hours.  

2. Provide superior customer service and positive relationships with lenders, realtors, builders, employers, and other industry partners as well as with potential homebuyers 

3. Answer and direct incoming telephone calls from lenders, potential customers and outside vendors to appropriate staff 

4. Provide administrative assistance for the Homeownership Programs Division which includes processing mail, filing and scanning. 

 5. Create and prepare training materials for Business Development trainings and events. 6. Assist with the scheduling and organizing award luncheons, educational homeownership seminars and marketing events to various PHFA partners and/or potential homebuyers.  

7. Create publications to be used as marketing tools for the Homeownership Programs. 8. Interact with the Contact Solution Center to respond to inquiries from potential homebuyers and homeownership professionals.  

9. Maintain E-mail distribution lists to reflect current contact information for lending partners and other housing professionals.  

10. Assist the Business Development Team with various marketing and/or research efforts. 11. Perform other duties and tasks as assigned by Supervisor.  


Education and/or Work Experience Requirements: 


1. Excellent communication skills; ability to communicate effectively in oral presentations. 

 2. Ability to write and speak in a clear and concise style.  

3. Public speaking skills required. 

 4. Ability to multi-task and thrive in a fast-paced environment. 

 5. Previous or equivalent experience in marketing OR a marketing or training background.  

6. Associate’s degree from an accredited college or university or 3 years of work experience in the business/marketing.  

. Computer experience required including the ability to use Microsoft Outlook, Word, Excel, Publisher, and PowerPoint in a Windows environment.  

12. Willingness and flexibility to coordinate an “on the road” schedule and make necessary travel arrangements. The position requires occasional evening, and/or weekend work required. 13. Valid Pa. Drivers’ license required.  


Physical Requirements: 

 1. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 2. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. 3. Must be able to list and carry up to 10lbs. 4. Must be able to talk, listen and speak clearly on the phone. 

NGLCC Affiliate Chamber logo

Corporate Partners


Pennsylvania American Water logo

PPL Electric Utilities logo


Eurofins Lancaster Laboratories logo

Giant Foods logo

Hershey Entertainment & Resorts logo

Highmark Blue Shield logo

Members 1st Federal Credit Union logo

UPMC logo

Chamber Events

  • No upcoming events

Member & Community Events

  • No upcoming events

Follow us on   Facebook  LinkedIn  Twitter

Keystone Business Alliance
PO Box 135
Harrisburg, PA 17108-0135

Copyright © 2018 All rights reserved.

Powered by Wild Apricot Membership Software